PULSE℠ (Performance, Usability & Lifecycle Servicer Evaluation) surveyed 53 mortgage banking firms to build the industry’s first data-driven comparison of subservicer performance, rated by the lenders who use them.
A 27-point gap separates the highest-rated subservicer from the lowest on a 100-point index.
HMDA data shows 45 lenders in the study collectively left approximately $12.7 billion in recapture opportunity on the table.
One in four firms has never conducted a formal, independent evaluation of their subservicing relationship.
More than half cite transfer risk and disruption as the primary reason they stay with their current subservicer.
Each participant gets access to a secure, personalized portal comparing their subservicer’s performance against an anonymized peer field. The portal includes:
Benchmark data is anonymized. Peer subservicers appear as Peer A, B, C. The portal is confidential and prepared exclusively for the participating firm.
A confidential, 10-minute survey covering your subservicer relationship across five key dimensions.
Your responses are scored and compared against the full anonymized peer field. No individual responses are shared.
Receive your personalized benchmark portal and walk through the findings with a Garrett, McAuley & Co. advisor.
Book a call to discuss your results, or participate in the next benchmark cycle. No charge, no obligation.