Anonymized aggregate findings from the industry's first independent subservicer satisfaction and performance index, based on data from 53 mortgage banking firms.
A 27-point gap separates the highest-rated subservicer from the lowest on a 100-point composite index.
HMDA data shows participants collectively left approximately $12.7 billion in recapture opportunity on the table.
One in four firms has never conducted a formal, independent evaluation of their subservicing relationship.
More than half cite transfer risk and disruption as the primary reason they stay with their current subservicer.
The findings portal is a secure, interactive view of the full anonymized benchmark. Subservicers appear as Peer A, B, C. No individual respondent data is exposed.
Our advisory practice works with lenders on the problems the benchmark reveals.
Independent scorecard, oversight program review, contract and fee review, escrow and advance recovery, default oversight.
A managed evaluation of the market with a written recommendation. If the right answer is to stay on better terms, that is exactly what we will tell you.
110 areas across five disciplines, measured against a national peer group and the 70-plus lenders we review each year.
Payoff autopsy on your last six months, one number for your board, and a prioritized list of what to fix first.
Register for gated access to the complete anonymized findings portal, or book a call to discuss how the data applies to your organization.
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